Company – National Plant Hire Company

Job Title – Junior Hire Controller

Location – Chester-Le-Street

Salary – £25,500/ annum

Hours – 8.00am-5.30pm Monday to Thursday, 8.00am-5.00pm Friday

We have an exciting opportunity for a Junior Hire Controller to join the team of a national company that supplies specialist equipment to the construction and events industry. The role offers excellent opportunities for progression and training.

As a Junior Hire Controller you will be the first point of contact for customers and will support the Depot Manager in all aspects of the day-to-day operations of the depot, whilst learning all the varied roles within the Hire desk team.

The main parts of the role include:

Role

• Providing all customers with the same excellent levels of customer service throughout the hire process
• Dealing with customer enquiries and requests via phone and email
• Processing customer orders using rental software package
• Organising daily and weekly logistics for all deliveries, collections and equipment maintenance
• Process paperwork associated with hire contracts and the servicing of equipment
• Work closely with the depot foreman and team of engineers to ensure all customer requests and orders are delivered to a high standard

Requirements

• Ability to prioritise a variety of matters and deal with them in a professional and timely manner
• Strong verbal and written communication skills
• Ability to prioritise workload to meet strict deadlines
• Able to work as part of a team and as an individual
• Proficient with all Microsoft packages (Word, Excel, Outlook etc) with strong typing and general computer skills
• Good business awareness and attention detail